Frequently Asked Questions (FAQs)

Orders & Payment

1. How can I place an order?

Placing an order is simple! Browse our collection, select the items you love, and add them to your cart. Proceed to checkout, fill in your shipping details, and complete your purchase securely.

2. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

3. Can I modify or cancel my order after placing it?

Since all our products are handmade and processed quickly, we can only modify or cancel orders within 24 hours of purchase. Contact us immediately at emulto.official@gmail.com if you need any changes.

4. Do you offer discounts or promotions?

Yes! We occasionally run special promotions and discounts. Sign up for our newsletter to stay updated on exclusive deals.

Shipping & Delivery

5. Where do you ship?

We ship worldwide! Our handmade products can be delivered to most countries across the globe.

6. How long does shipping take?

• USA & Canada: 7-17 business days

• UK & Europe: 7-18 business days

• Other countries: Varies based on location and customs processing.

Since our products are handmade, there may be slight variations in delivery time.

7. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. Use this number on our Track Order page or directly on the courier’s website.

8. Do you offer express shipping?

Currently, we only offer standard shipping due to the handmade nature of our products. We appreciate your patience and promise it’s worth the wait!

Returns & Refunds

9. What is your return policy?

We accept returns within 14 days of delivery for unused and undamaged items. If you’re unsatisfied, contact us at support@emulto.com with your order details.

10. How do I request a return or exchange?

To initiate a return, email us at support@emulto.com with your order number and reason for the return. We will guide you through the process.

11. Who covers return shipping costs?

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

12. When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Product Information

13. Are all your products handmade?

Yes! Each piece is handcrafted with care, making every item unique. Variations in color and texture are part of the Wabi-Sabi charm.

14. How should I care for my ceramics?

Our handmade ceramics should be hand-washed with mild soap. Avoid sudden temperature changes to prevent cracking.
Most of the Ceramics can be microwaved but we still advise you NOT to.

15. Are your products food-safe?

Yes, all our tableware and drinkware are made with food-safe glazes and materials.

Customer Support

16. How can I contact you?

For any inquiries, reach out to us at emulto.official@gmail.com. Our team is available Monday-Friday to assist you.

17. Do you offer custom orders?

Yes, we accept custom requests on select items. Contact us with your requirements, and we’ll see if we can bring your vision to life!

18. What if my order arrives damaged?

If your item arrives broken or defective, please send us an email with photos of the damage within 48 hours of receiving it. We’ll offer a replacement or refund.

We hope this FAQ section helps! If you have any other questions, don’t hesitate to contact us. 😊